SHIPPING & RETURN
Niki Gems uses India post to ship international and shipping processes are broadly classified under two categories:
1) International Shipping
A) Economy shipping: Packages shipped via economy shipping will arrive within 15 to 20 days from the date the product has been shipped and cleared at customs.
B) Express shipping: In express shipping product will arrive within 5 to 7 days from the date the product has been shipped and cleared at customs. This may cost additional.
Note - Niki Gems do not cover customs duties, taxes, VAT etc. in Niki Gems billing or shipping process. These costs are to be borne by you (the buyer).
All international packages are shipped via India Post or DHL depends on the value of the package and the location of the buyer.
2) Domestic Shipping
We have two options for Domestic shipping.
A) Economy Shipping: Economy shipping reaches within 3 to 7 days depending on your location.
B) Overnight Express Shipping: We do offer overnight shipping in certain locations in India. We will need 24 to 48 hours to process the order. Please select overnight shipping while checkout. This may cost additional. Please see the detail while checkout.
We know things may go wrong at times. We have 30 days no question asked return policy for exchange or refund. However it is necessary to make sure
• The product is unused
• The product is not worn
• The product is not damaged
• The product is not altered
• The product is not a customized product.
We request you to contact us before you initiate a return to help you process and give you the right guidance.
In case you choose to return your purchase, please return with original tags, invoice, certificate, and packaging.