Why Us



1. DO YOU GIVE AUTHENTICITY CERTIFICATE WITH YOUR JEWELRY?
Yes we do give authenticity certificate with our jewelry. We also give acertificate of our Cubic Zirconia.

2. CAN I SELL YOUR JEWELRY UNDER MY BRAND?
We constantly look for positive association. Though you can sell our jewelry under your brand, it will always have our stamped logo for authenticity. You will be able to sell it in "association" with Niki Gems.

3. CAN I GIVE YOU MY DESIGN TO BE MADE?
Yes, surely. With that you can sell it under your brand as well. We alsohave high confidentiality and privacy policy so we will make sure your design is not sold or replicated by us. Please go to customize tab to create your own jewelry line.
4. HOW LONG HAVE YOU BEEN IN THE BUSINESS?
We are the second generation in jewelry. Our parents started manufacturing gold and diamond jewelry in 1972 and we started our sterling silver brand Niki Gems in 2014.

5. WHAT IS YOUR RETURN POLICY?
Generally we have no question asked 15-dayreturn policy. However, we do not accept return on customized products. You will have to refer to our Return Policy page for further details.

6. WHAT ARE YOUR PAYMENT TERMS?
We accept MasterCard, Visa, and American Express. We also accept payment through Paypal, bank transfer, L/C, T/T, Western Union.

7. WHAT ARE YOUR PAYMENT TERMS?
We accept MasterCard, Visa, and American Express. We also accept payment through Paypal, bank transfer, L/C, T/T, Western Union.

8. WHY IS YOUR JEWELRY SO EXPENSIVE COMPARED TO DEPARTMENTAL STORE STERLING SILVER CZ JEWELRY?
We believe in very high quality of handcrafting and manufacturing of jewelry. Most jewelers directly polish after casting, which is both convenient and inexpensive, however, it does not give the finishing of ahigh-end jewelry. Unless you manually filed, there will be uneven, untidy spots left on the jewelry. Wax setting or sticking stones is another common practice in the jewelry industry, especially for silver. This is done to cut down the cost and for faster production. In wax setting, more often than not, the stones lose luster and shine. Stickingstones will have greater chances of them falling out. The only method ofhaving secured stones is traditional hand setting of each stone. Handfiling and hand setting makes each of our items a unique masterpiece.Additional manufacturing time, precision, high quality material,expensive experienced craftsmen altogether makes these pieces expensivebut worth every penny.

9. DOES YOUR CUBIC ZIRCONIA FADE?
No. Our cubic zirconia does not fade. These are AAAAA grade cz which is the highest grade available and look just like diamond. Unless it is exposed to extremeharsh heat or chemicals, our czwont fade away.

10. WHAT IS YOUR HANDLING TIME?
We can ship stock products within 5 days of handling time. For made to order jewelry pieces it will take us 15 days minimum to 60 days maximum to produce, depending on the complexity of the design and the quantity of the design.

11.CAN I GET YOUR JEWELRY WITHOUT 925 STAMP?
No THIS WILL NOT BE POSSIBLE AS IT IS ILLEGAL AND WILL NOT CLEAR OUR COUNTRY CUSTOMS WHILE SHIPPING THE JEWELRY.